For all Finesse Fashions Private Limited’s products, the company offers a 7-day return / refund period from the date of delivery. According to the policy, you can opt to return a purchased item on our website within the given time frame. The return option will be active within 24 hours from the time of delivery of the product.
A request to return / refund an item can be made through the following steps:
- Sign in to your Finesse Fashions Private Limited account using your registered Email ID or through your Facebook or Google account.
- Go to the customer drop-down list and then click on the ‘Orders and Returns’ section.
- Find and select the item that you want to return / refund and click on Return / Refund.
- The pick-up request will be issued and an email/SMS will be sent to your registered email ID/phone number.
- For COD orders and email from firstname.lastname@example.org will come asking for the bank details and then refund will be initiated once the product reaches back to the warehouse.
- If the payment is made via online methods then the amount will be transferred to the same account/card that was used while making the payment.
- You can track the status of your return/refund requests under the ‘Track Your Order’ section located at the footer of the website.
After placing the request, your return request will be carried out within 7-10 business days by our delivery executives. Also, during the return/refund process, the company will keep you updated via email.
The refund will be initiated within 10 to 15 working days from the date of pick up.
If you haven’t received any update or have any concerns, please email our customer care team at email@example.com
Return & Refund Policy Guidelines and Conditions:
- Any and all items that a customer would like to return or refund must be unused and should be returned in their original condition with all the tags and packaging intact. Items should be given to the delivery executive in an undamaged condition.
- A refund will be initiated for the return amount once the returned package reaches our warehouse and the product meets the conditions of our ‘Return and Refund Policy’.
- The amount to be refunded will include the paid price of the product inclusive of all taxes, except handling charges as they are non-refundable.
- Under Finesse Fashions Private Limited’s Policy, no exchange of product option is available.
- If the customer does not handover the product within 7 business days from the date of the return request being raised, the request will be cancelled. At Finesse Fashions Private Limited, we ensure that our delivery executives will pick-up the products for return within this time period of 7 to 10 days.
- Finesse Fashions Private Limited reserves the right to reship the product back to the customer if it is found to be used or damaged in any way. The request for refund/refund will then stand cancelled. The customer will also be charged Rs.100 for reshipping.
- Finesse Fashions Private Limited routinely rolls out schemes where you may receive a free gift/offer along with your main purchase. In case you have purchased an item, which has a free gift/offer associated with it, you will have to return both the product you’ve purchased and all additional gifts/products that you received along with it.
- Please reach out to our customer care team for any doubts or queries at firstname.lastname@example.org