KIND ATTENTION: We are not delivering orders in Maharashtra, Karnataka and Chhattisgarh as per Government orders. Also, Delivery in other States can be Delayed due to Covid Prevention Protocols. WE REGRET THE INCONVENIENCE.

FAQs

To track your order, go to “My Account”, then click on “My Orders” and then click on the “VIEW” button next to that particular order.

Finesse Fashions Private Limited allows you to cancel your order till the time the product is not shipped from our warehouse. If we have already shipped your order, the cancellation is not possible. If you still wish to cancel your order, you may return the product at the time of delivery itself and the refund will be processed based on the mode of payment selected at the time of order.

You can return a product to Finesse Fashions Private Limited in three simple steps:

  1. Click on My Account (on top right of website)
  2. Tap on My Orders.
  3. Choose the item to be returned.
  4. Enter the required details and submit a return request.

After you submit a return request, it takes 4-7 days for the product to be picked up. The exact number of days needed to pick up a product may differ depending on the logistics team that services your area.

As per the Returns Policy, the amount to be refunded will be credited to your bank account only after the product is picked up successfully. You can expect the amount within the following timelines:
1. NEFT – 1 to 3 days post refund initiation (for Cash on Delivery orders)
2. Online refund through payment gateway – 7 to 10 days post refund initiation, depending on your bank partner (for prepaid orders)

We have a strong network of reputed and trusted 3rd party logistic companies like Ecom-Express and Delivery that help us dispatch all the orders placed on our website.

Finesse Fashions Private Limited does not have any provisions to fast-track deliveries at the moment but we promise to send out your orders as speedily as possible. 

However, if in the future, we decide to offer an expedited delivery service, and your area pincode is serviceable, we will notify you.

If your request for return/refund was rejected, it may be because we found the returned product to be damaged, used, or returned without original tags and packaging. If none of these reasons resonates, please contact customer care for further details.

Finesse Fashions Private Limited only makes three attempts to pick up the item from you. We will mark your pickup request as failed if the item couldn’t be picked up in the last attempt. In case this happens, you can initiate a new return request if the item still meets the return criteria and no more than 30 days have passed from the date of delivery. For more details, please contact customer care.

If we find the returned product to be damaged, used, or returned without original tags and packaging, then in most cases we will send it back to you. Please contact customer care for further queries. Contact us on: carefinessefashions.net

No, at this point of time, we only deliver products within India.

Please contact our customer service centre for the same.

Our website allows you to place multiple orders through the portal. So if you want to purchase another item, you can simply place a new order for it. 

An item is marked as ‘Out of Stock’ when it is not available for dispatch at our warehouse for the time being. You are suggested to check the availability of the product in a few days time. 

In case there is an issue with online payment and your card was debited even though the order wasn’t successfully completed, please just make sure of the following at your end –

  1. Please check your bank/credit card account – Has it been debited? If yes, your transaction is normally rolled back within 7 business days.
  2. The time taken for a reversal can vary from bank to bank and we unfortunately won’t be able to expedite this from our end. Please check with your bank for more details.
  3. In case we receive the money from a failed order, we will initiate refund within 2 business days of your request.
  4. You can expect the amount to be credited within the following timelines:
  5. Net-Banking – 7 business days
  6. Debit Card /Credit Card – 7 business days

Finesse Fashions Private Limited guarantees that your financial information is transmitted over highly encrypted and secure channels that use the highest levels of transactional security possible. All our payments are processed through secure and trusted payment gateways. To add another layer of safety, we ask you to complete the payment process with a 3D secure password. So be assured, it is completely safe to use your bank debit/credit card on our website.

As per our company’s policy, once a refund request is submitted along with the preferred channel of refund payment, we cannot alter the mode of refund in any situation. 

We support the following payment options at Finesse Fashions Private Limited:

1.Cash on Delivery (available at selected pin codes)

  1. Credit Card
  2. Debit Card
  3. Net banking
  4. Gift Card
  5. Wallet



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