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  1. How do I pay for an order on Finesse Fashions Private Limited’s website?
  2. Finesse Fashions Private Limited allows you to pay for your order through a number of channels –

    • Internet Banking – Make payments using a secure net banking portal.
    • Wallet – Use a virtual wallet to pay for your order.
    • Credit/Debit Cards – We also accept payments made using Visa, MasterCard, Maestro, and American Express credit/debit cards.
    • Cash on Delivery (COD) – Hand over cash at the time of delivery.

    If you cancel part of the order, shipping charges will not be refunded.

  3. How does cash on delivery (COD) work?
  4. COD is a method of payment wherein you pay for your order when you receive the product on your doorstep. You can simply hand over the cash to our delivery executive, inclusive of all taxes and charges. This payment option is best for those who are unable to make online payments or are uncomfortable about sharing their financial information online.

    • The maximum order value for a COD payment is ₹50,000.
    • We accept only cash at the time of delivery. We would recommend keeping exact change ready for the delivery executive when you receive the order.
    • COD is not applicable on gift cards or store credit.
    • Please pay in Indian currency only. Foreign currency will not be accepted for COD.
  5. How do I pay using a credit/debit card?
  6. We provide a secure and encrypted payment gateway for you to safely enter your credit/debit card details and pay for your purchase at Finesse Fashions Private Limited. In order to complete your purchase using credit/debit card, you will be asked to enter the following details –

    • Card Number
    • Expiry Date (optional for Maestro)
    • CVV/CVC(optional for Maestro)

    Credit Cards
    To make a payment through your credit card, fill in your card details like your card number, expiry date, and CVV. After submitting the form you will be redirected to your bank’s page and will be asked to enter an OTP/online 3D secure password. After submitting the same, your payment will be done and your order will be successfully placed. Please note we only accept payments made via Visa, MasterCard, and American Express credit cards.

    Debit Cards
    We accept payments made using Visa, MasterCard, and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment. Internationally issued credit/debit cards cannot be used for Wallet and eGV payments/top-ups.

  7. Is it safe to use my credit/debit card on Finesse Fashions Private Limited’s website?
  8. Finesse Fashions Private Limited guarantees that your financial information is transmitted over highly encrypted and secure channels that use the highest levels of transactional security possible. All our payments are processed through secure and trusted payment gateways. To add another layer of safety, we ask you to complete the payment process with a 3D secure password. So be assured, it is completely safe to use your bank debit/credit card on our website.

    Finesse Fashions Private Limited makes use of 256-bit encryption technology to keep your card information away from prying eyes, while securely transmitting it to the respective banks to process payments. All transactions on our website are processed through payment gateways managed by leading banks.

  9. Is there any risk of card fraud while making an online payment at Finesse Fashions Private Limited’s website?
  10. We realize the importance of a strong fraud detection and resolution capability. Along with our payment partners, we relentlessly analyze and monitor all transactions for suspicious activity and flag potentially fraudulent transactions for manual verification as well. In the rarest of rare cases, when our company is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide documents to prove their identity. This helps us ensure that the purchases were indeed made by a genuine cardholder. Even though we would not want to cause any inconvenience to our customers, but Finesse Fashions Private Limited strongly prioritizes a safe and secure shopping experience.

  11. Can I make online payments on a mobile device?
  12. Yes. You can use any mobile device like a phone or an internet-enabled tablet to make purchases on our website. Our website is extremely safe for online transactions as we use a 256-bit encryption technology that makes our portal fully secure. It enables us to guard your private information including personal and card details. Therefore, our customers are always protected against card fraud or leaks.

  13. Which payment gateway provider do you use?
  14. We have Razorpay as our payment gateway partner enabling us to provide you a number of payment options, apart from cash on delivery.

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