Privacy Policy

The handling of personal information obtained from the customer (“you”) while using our mobile application, along with other services provided by us through any other medium related to Finesse Fashions Private Limited (“we” or “us” or “our”) (all these services collectively referred to as the “Services”) has been elaborated in this section of the ‘Privacy Policy’ (“Policy”).

By visiting and using Finesse Fashions Private Limited, you are accepting and consenting to the practices described in this Policy, so please read this Policy carefully before using our Services.

We understand that you care about how your personal information is obtained and used, and we appreciate your faith in our ability to uphold the highest standards of care and sensibility in handling your data. Finesse Fashions Private Limited is committed to respecting and upholding your privacy. If you have any further questions in this regard, please feel free to contact us at the coordinates listed below.

Personal Information

Personal information, for the purposes of this Policy, refers to information that can be used to specifically identify any individual customer of ours, such as the customer’s name, address, email address, payment data, telephone number, etc. This would also include information about a customer’s activities with regard to the usage of our Services and demographic information such as nationality, date of birth, gender, geographic area, and preferences, whenever any such information is linked to the personal information that identifies an individual.

Accordingly, we collect personal information from customers to help us personalize and continually improve their shopping experience on our website. We use the information we gather from you to assist us in:

• Handling orders.
• Delivering products and services.
• Processing payments.
• Communicating with you about orders, products, services, and promotional offers.
• Updating our records and generally maintaining your account with us.
• Displaying content such as wish lists and customer reviews.
• Recommending merchandise and services relevant to your interests.

We also use this information to improve our platform, prevent or detect fraud or abuses of our Services, and enable third parties to carry out technical, logistical, or other such functions on our behalf.

Types of Information Gathered

Information You Provide: We receive and store any information submitted by the customer on our website, mobile applications, or through any other platform or medium of communication. Customers retain the right not to provide certain information; however, this may interfere with their ability to avail full advantage of several of our features.

We use the information that you provide for the purpose of:

• Responding to your requests.
• Customizing your future shopping experience.
• Improving our platform.
• Personalizing communications with you.

Automatic Information: At each instance of your interaction with us, certain types of information are received and stored. For example, like many websites, we use cookies to obtain certain types of information when you access our website, or advertisements and other content served on other websites by or on behalf of Finesse Fashions Private Limited through your web browser.

Shopping Behavior: In order to personalize your product feed on Finesse Fashions Private Limited, we collect information based on your shopping behavior. Aside from the products that you purchase, this includes but is not limited to the products that you view, add to your wishlist, and add to your shopping cart while browsing our website. In addition to this, information related to your style preference, color preference, aesthetic sensibilities, and body shape is collected and submitted in the form of our Style Quiz. However, this information will only be submitted if you willingly take the Quiz mentioned above and will be used to customize your product feed.

Third Parties

Personal information about you may be sent to us by third parties, such as social media services, commercially available sources, and business partners. If you access our Services through a social media service or connect a service on our website or mobile applications to a social media service, the information we collect may include your user name associated with that social media service, as well as any information or content the social media service has the right to share with us—such as your profile picture, email address, friends list, and any information you have made public in connection with that social media service. When you access the website or mobile applications or otherwise engage any Finesse Fashions Private Limited entity through social media services, or when you connect any website or mobile application to social media services, you are authorizing Finesse Fashions Private Limited to collect, store, use, and retain such information and content in accordance with this Policy.

Email Communications: To understand and improve the relevance of our email communications with you, we often receive a confirmation when you open an email from Finesse Fashions Private Limited. By clicking the ‘Unsubscribe’ link in the email, you have the choice of not receiving further email communications.

Information from Other Sources

Information received about you from other sources may be added to our account information. You automatically agree to this addition by using or continuing to use our website, in accordance with this Policy, as may be amended at any time at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes set out in this Privacy Notice.

Sharing Information with Third Parties

Information about our customers is an important part of our business, and we are not in the business of selling it to others. Finesse Fashions Private Limited shares customer information only as described below with the subsidiaries which Finesse Fashions Private Limited controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Affiliated Businesses We Do Not Control:

We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses operate stores at or sell offerings to you on our website. In other cases, we provide services jointly with or on behalf of these businesses.

Third Party Service Providers:

In certain cases, we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the applicable law.

Compliance with the Law:

We may be required to share personal information with government authorities and agencies for, inter alia, the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offenses. Further, we may release account and other personal information when we believe release is appropriate to enforce or apply our Conditions of Use and other agreements, or protect the rights, property, or safety of Finesse Fashions Private Limited, our users, or others. This includes exchanging information with other companies, organizations, government, or regulatory authorities for fraud protection and credit risk reduction. You agree and consent for Finesse Fashions Private Limited to disclose your information if so required under the applicable law. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.

When you use the Finesse Fashions Private Limited Software, you may also be using the services of one or more third parties, such as Google, Facebook, MSD, Vizury, AppsFlyer, Acra, WizRocket, CleverTap, YouTube Android Player, Konotor, Juspay, New Relic, SquareUp, PacketZoom, Mixpanel, and ProGuard. Your use of these third-party services may be subject to the separate policies, terms of use, and fees of these third parties.

Examples of Information Collected

Information You Give Us: You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you:

• Search for a product.
• Place an order through Finesse Fashions Private Limited world.com or one of our third-party sellers.
• Provide information in Your Account (and you might have more than one if you have used more than one email address when shopping with us) or your “Your Profile.”
• Communicate with us by phone, email, or otherwise.
• Complete a questionnaire or a contest entry form.
• Compile Wish Lists, provide and rate Reviews.
• Employ other personal notification services and Order Notifications.

As a result of those actions, you might supply us with such information as your name, address and phone number, credit card information, people to whom purchases have been dispatched (including addresses and phone numbers), content of reviews and emails to us, the personal description in your “Your Profile,” and financial information.

Automatic Information:

Examples of the information we collect and analyze include:

• The Internet Protocol (IP) address used to connect your computer to the Internet.
• Login, email address, password, computer and connection information such as browser type and version, and operating system and platform.
• Purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers.
• The full Uniform Resource Locators (URL) clickstream to, through, and from our website or mobile applications (including date and time).
• Cookie number.
• Products you viewed or searched for.
• Phone numbers used to call our customer service number.

Cookie Policy

Our website uses cookies to enhance the user experience and help us understand how visitors use our site. A cookie is a small file placed on your device that enables us to remember your preferences and actions. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

Security

We implement physical, electronic, and administrative safeguards to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised Policy on this page and update the effective date. We encourage you to periodically review this Policy to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Finesse Fashions Private Limited

Email: support@finessefashions.com
Phone:  +91 70285 88337